Shipping Policy

Last updated: 6 August 2026

1. Who ships your order

SmartBuyX is a marketplace — each item is shipped by its listing seller. An order with items from multiple sellers may arrive as separate shipments, each independently trackable from Dashboard → Orders.

2. Shipment stages

Every shipment moves through: Processing → Ready to ship → Picked up → In transit → Out for delivery → Delivered. You'll see live status and, where enabled, WhatsApp or push notifications at key stages.

3. Delivery timelines

Timelines vary by seller, item, and destination pincode, and are shown at checkout before you pay. Bulk construction materials (cement, tiles, etc.) may have longer lead times than standard commerce items due to freight logistics.

4. Shipping charges

Shipping charges, if any, are shown at checkout before payment. Some sellers offer free shipping above a minimum order value.

5. Delivery attempts and address accuracy

Please ensure your delivery address and pincode are accurate — this also determines which local suppliers and delivery windows are shown to you. Failed delivery attempts due to an incorrect address or unavailability may result in the order being returned to the seller and a restocking process initiated.

6. Delays

If a shipment is delayed beyond its estimated window, you can view live status in Dashboard → Orders or contact support for an update.

7. Contact

Shipping questions: support@smartbuyx.in